FAQ

How Long Do I Wait For My Preo-order To be Shipped?

Please allow us 7-12 business days (exclude weekends and/or holidays). In most cases, it may be shipped sooner but the waiting period is up to 10 business days.

ALL GIFTS ARE NON-RETURNABLE & NON-REFUNDABLE.

Do You Accept Return?

We do accept return in most cases. We Do Not Accept ANY Returns On The JEWELRIES. We advised you to check the item description upon placing the order, as some may not fall under the return policy.

Return And Exchange are not supported under the jewelry category.

ALL GIFTS ARE NON-RETURNABLE & NON-REFUNDABLE.

JEWELRIES ARE NON-RETURNABLE & NON-REFUNDABLE

What Is My Guarantee?

We promise if you run into any problems to feel free to contact us, we will help you solve the problem as quickly as possible in the best of our ability.

When Will I Be Refunded?

Allow up to 10 days after the refund has been processed for he refund to be credited to your account. This is down to your bank or card issue, and it’s out of or control. Refunds will be credited to you via the original method of payment or store credit.

Do You Offer International Shipping?

Yes, International Shipping is available. We are currently working on adding more country to our shipping list! Stay tuned.

How Do I Care For My Jewelry?

AVOID THE 5 S

Swim, Sleep, Spray, Sweat & Shower.

To preserve the beauty of your precious plated jewelry, we highly recommend removing it before showering or swimming, while using harsh chemicals or cleaners, and during any active sports. Also, avoid contact with cosmetics products such as hairsprays, perfume, lotions, or other agents that can dull the luster of your jewelry. Do not use jewelry cleaner as well.

How Do I Find you?

We very accessible via all of our social media platforms @naxitacloset

But feel free to leave us an email at storedetails101@gmail.com for any concerns. Allow us 24 hours to get back to you.

Domestic Shipping

Standard Shipping (3-5 business days): $5.00 Flat Rate

USPS Priority Mail (1-3 business days): Very by location

Will I be charged for customs if I’m outside of the US?

We are not responsible for any customs and taxes applied to your order. All fee imposed during or after shipping are the customers responsibility.(tariffs,taxes,etc)

Shipment processing time

All orders are processed 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. We will contact you via email or telephone if there will be a significant disruption in delivery.

Track Order

You will receive a Shipment Confirmation email once your order has shipped containing your tracking numbers The tracking number will be active within 24 hours.